RootTextSupport
Report a problem, suggest a feature, or tell us about a mistake in the text. A real person reads every message, and we usually reply within a couple of days.
Answers first
Lost progress?
Your progress lives on your device, so we have no copy of it and cannot restore it for you. If you made a backup file (Settings → Data → Back up), Settings → Data → Restore will bring everything back.
Refunds and purchases
Purchases are processed by the app store you bought from, and so are refunds — contact Google Play or the App Store. If a purchase is not showing up, try “Restore purchases” in the app first. Ask us if you need help finding the right route.
A mistake in a verse?
Tell us. Accuracy of the Scripture text is the one thing we treat as non-negotiable, and a report with the reference and translation (for example, “Psalm 32:8, BSB”) goes to the top of the pile.
Why does the app use the internet?
For two things only: to let your app store confirm a purchase, and to send anonymous usage statistics that help us improve RootText. Nothing that identifies you is sent, and never which verses you chose. Settings → Privacy turns statistics off.
A code isn’t working?
Codes are redeemed in Google Play or the App Store, not in the app: Play Store → Redeem code; App Store → your profile → Redeem Gift Card or Code. Then open RootText and tap “Restore purchases”. Codes are gifts or discounts and cannot be resold.
Something is broken?
Include your device model and the app version from the About screen if you can — it usually turns a week of guessing into a same-day fix.
Send us a message
We use what you send only to answer you and to fix what you report. We do not add you to any mailing list. See the privacy policy.
Other ways to reach us
Email support@roottext.com directly — the form and the address land in the same inbox. For formal correspondence only, our registered address is on the terms page.